Smartice backs intelligent automation and security solutions with assurance and delivery of unfailing customer support.
Technical excellence, only when complemented by customer service at the very instance of necessity, makes for a long-term business relationship. Our customer support team is just a phone call away, and will deliver instructions over the phone, to resolve the concerned issue.
Smartice believes in establishing customer relationships that last a lifetime. We combine the best of technology and service values to ensure your delight.
In case of technical issues with the functioning of the system, sending an email will result in a ticket being raised. Smartice support team will act on it immediately and depending on the nature of the complaint, resolve the issue within the assured time.
When email support or instructions over the phone do not suffice and the issue demands the presence of technical support in the facility/office space, our team will provide onsite support. Following resolution of the issue, a report on the same will be submitted to the client.
Intelligent home automation solution helps you experience seamless control over lighting access temperature, security and more on your smartphone
We engage with our customers to understand their requirement thoroughly. Preceding the initiation of the automation exercise, we ensure that customer is aware of every benefit the technology brings and the brands we work with.
Drawing from the consultation process, our site engineer will pay a visit to the relevant location and perform a survey of the same. Following this, the design draft and the proposal document are shared with client by the sales team.
Subsequent to P.O approval, the Procurement process is initiated. Under the supervision of project engineers, a project planning statement is prepared and communicated to the client. Further, basic equipment training is provided to concerned professionals before the handover.
Our experts will train your professionals to help effectively use automation systems derive optimal benefit. Our training process entails comprehensive procedures, and comprises seminars as well as onsite and on-demanding training.
We ensure consistent performance of the equipment by periodic preventive maintenance, which is always followed by a report. Also, Smartice offers comprehensive as well as non-comprehensive annual maintenance contracts, varying with client requirement.